W. P. Carey Certificate in Service Experience Management

Introduction

Learn the best-practice models for delivering an excellent experience to your customers in a highly-competitive service marketplace. This certificate will help you differentiate your organization from the rest, by making a difference to your customers.

Overview

In this all-inclusive service experience management certificate, you will learn from and receive every course we offer in the W. P. Carey Certificate in Service Experience Management at Arizona State University. The Center for Service Leadership’s W. P. Carey Certificate in Service Experience Management offers cutting edge knowledge in how to delight your customers and increase their loyalty to your enterprise. Learn the best-practice models for delivering an excellent experience to your customers in a highly-competitive service marketplace. This certificate will help you differentiate your organization from the rest, by making a difference to your customers, so they choose you every time.

Cost $1075
What you’ll receive Digital badge

Quick facts

  • Length: 32 hours
  • Modality: Self-paced
About the certificate

About the certificate

Take all four courses online and in a self-paced environment. Each course is comprised of short videos, interactive learning objects, and competency-based assessments, as well as readings and reflective activities. You will earn the Certificate in Service Experience Management upon completion of the bundle.

In this certificate program,...

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Faculty and course staff

Nancy Stephens, PhD

Nancy Stephens, PhD

Emeritus Professor, W. P. Carey Marketing

Arizona State University

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Stephen W. Brown, PhD

Stephen W. Brown, PhD

Professor Emeritus, W. P. Carey Marketing

Arizona State University

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Mary Jo Bitner, PhD

Mary Jo Bitner, PhD

Emeritus Professor, W. P. Carey Marketing

Arizona State University

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Doug Olsen, PhD

Doug Olsen, PhD

Interim Chair & Associate Professor, W. P. Carey Marketing

Arizona State University

Read bio
Nancy Stephens, PhD

Nancy Stephens, PhD

Emeritus Professor, W. P. Carey Marketing

Arizona State University

Read bio
Stephen W. Brown, PhD

Stephen W. Brown, PhD

Professor Emeritus, W. P. Carey Marketing

Arizona State University

Read bio
Mary Jo Bitner, PhD

Mary Jo Bitner, PhD

Emeritus Professor, W. P. Carey Marketing

Arizona State University

Read bio
Doug Olsen, PhD

Doug Olsen, PhD

Interim Chair & Associate Professor, W. P. Carey Marketing

Arizona State University

Read bio

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