Blueprinting Service Experiences - ASU CareerCatalyst

Blueprinting Service Experiences

Introduction

This course will help you learn how to improve your organization by examining internal actions and detecting where you can improve.

Overview

The skill of service blueprinting takes a deep look into the organization, by analyzing what internal actions are necessary to produce exceptional customer experiences. This course will help you learn how to improve your organization by examining internal actions and detecting where you can improve. Successfully uncovering your customer’s truth and pain points will also be covered.

This course is also part of a certificate:

Quick facts

  • 8 hours
  • $299
  • Online - self-paced
  • Digital badge upon completion
About the course

About the course

Learning Objectives:

  • Learn the skill of service blueprinting
  • Analyze internal actions to improve customer experience
  • Be able to recognize the truth and pain points
  • Discover how to detect opportunities to improve...
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Faculty and course staff

Nancy Stephens, PhD

Nancy Stephens, PhD

Emeritus Professor, W. P. Carey Marketing

Arizona State University

Read bio
Nancy Stephens, PhD

Nancy Stephens, PhD

Emeritus Professor, W. P. Carey Marketing

Arizona State University

Read bio

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