This course will help you learn how to improve your organization by examining internal actions and detecting where you can improve.
The skill of service blueprinting takes a deep look into the organization, by analyzing what internal actions are necessary to produce exceptional customer experiences. This course will help you learn how to improve your organization by examining internal actions and detecting where you can improve. Successfully uncovering your customer’s truth and pain points will also be covered.
This course is also part of a certificate:
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